Dear Moopy,
On behalf of A Song For SuomiFrid, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent, Suomi.
I understand your frustration at having not been given a real daily thread to post in, and that when you asked to speak with a manager, he hung up the phone instead of transferring your call
At A Song For SuomiFrid, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. Suomi will be shot.
I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. In no way was this apology statement written under duress. Long live ZenGiraffe in his unparalleled glory.