Monday Rag Shank

Jelus much?

20221212_132403.jpg
 
Just went to post my Xmas cards. Mildly treacherous out there. Lots of frozen/ slushy snow and large cold puddles.
 
We did a special delivery postal order to Scotland, £120 worth of fudge, collected from the shop on 28th November. It's still stuck in Southampton. I know there's strikes on but surely it should have moved by now? We now have to refund the customer and lose the money :(
 
Is the rule for last parcels not 100 times the postage cost being the limit for compensation? Or did I make that up?
 
santaphone said:
Is the rule for last parcels not 100 times the postage cost being the limit for compensation? Or did I make that up?
Click to expand...
Mandy thought originally we were covered up to £100, which still meant a loss if £20 plus postage. But now she's read something that says it covers manufacturing costs only.

It's also meant we can't advertise postal orders because we can't guarantee they will arrive, and last year we did a huge amount of postal orders :(
 
santaphone said:
Surely they know that's not your fault tho'? Are people still expecting their parcels to be special and not affected?
Click to expand...
These people are being ok, although they are emailing us a lot. We've said we're contacting RM to try and resolve it. But I guess from their point of view they've spent a lot of money on items they haven't received.

We can't even offer to send it all out again because we're running our stock down
 
Rachey The Red Nosed Reindeer said:
These people are being ok, although they are emailing us a lot. We've said we're contacting RM to try and resolve it. But I guess from their point of view they've spent a lot of money on items they haven't received.

We can't even offer to send it all out again because we're running our stock down
Click to expand...
When you refund the customer thank him/her for bringing the problem up for you because it helped you review your postage partners and reorganize it etc say how sorry you genuinely were for this inconvenience and include a discount coupon for the next order (a freebie delivery of new fudge would be better but I understand it's better not to trust RM not to fuck up twice the same customer if there's a strike thing on). You are a good person Rachey and you love what you do and it shows even here, good customers will understand.
 
Queen of the Bethlehem 🌟 said:
When you refund the customer thank him/her for bringing the problem up for you because it helped you review your postage partners and reorganize it etc say how sorry you genuinely were for this inconvenience and include a discount coupon for the next order (a freebie delivery of new fudge would be better but I understand it's better not to trust RM not to fuck up twice the same customer if there's a strike thing on). You are a good person Rachey and you love what you do and it shows even here, good customers will understand.
Click to expand...
Thank you <3

That's a good idea, we have apologized a couple of times but I think a free something would be a good idea. I do genuinely feel for the customer, they contacted us weeks ago and ordered so much for Christmas presents, saying they wanted to support a local business. So we're very grateful, just a shame everyone has lost out.

I think going forward we will only use a courier, costs more for the customer but hopefully it's safer.
 
The mold is probably just condensation. Eurgh.

Although they're gonna clean up a couple of the doors and get a damp specialist in, so it could be worse.
 
Rachey I think finding another courier company is the best idea, even pre-strikes Royal Mail weren’t GREAT.
 
CHEAP LUCY FAGGOT said:
Rachey I think finding another courier company is the best idea, even pre-strikes Royal Mail weren’t GREAT.
Click to expand...
That's what we're thinking. We've had a few issues with them since opening with things going missing etc. But most customers choose them because they're cheaper than a courier. So now we have to persuade them to pay a bit more.
 
Baby It's Ag Outside said:
The mold is probably just condensation. Eurgh.

Although they're gonna clean up a couple of the doors and get a damp specialist in, so it could be worse.
Click to expand...
Get some cheap moisture traps. They're pretty good. And maybe leave some windows on the latch some of the day.
 
Baby It's Ag Outside said:
See have them, but we need multiple ones to have any worthwhile effect. There's at least 5 spots where there's a problem.
Click to expand...
Is it mostly on outside walls? I mean I get condensation can cause some issues, but excessive black mold seems quite extreme.
 
I leave a dehumidifier on in my flat whenever I’m out in winter and it’s not possible to leave the windows open. But I try to crack them at least 15 minutes in the morning.
 
Absolutely obsessed with our new Royal Doulton dinner plates, we got at the weekend. I'm now dinner plate excitement years old.
 
I know it's been mentioned a few times, but I was not prepared for how cold it was earlier. I was shopping in an abandoned shopping centre (I felt like Kirby and the Forgotten Land as I zoomed through the tens of people looking for a non-shuttered address) and had to admit defeat and buy online (honestly, you try to help the local economy by buying from nationwide chains and get nothing back). My favourite moment was the faces on the assistants when I asked "are you sure a 96 year old would like this (perfume)?" Anyway, happy monday.
 
You must log in or register to reply here.

Users who are viewing this thread

Total: 1 (members: 0, guests: 1)
Back
Top Bottom