Pumpkin - what do you think?

  • Thread starter Thread starter Zu
  • Start date Start date

Four cans of Strongbow and a bag of heroin please, Sonia

  • I adore it and think about it all the time

    Votes: 14 41.2%

  • Even better than The Ivy

    Votes: 7 20.6%

  • I would rather go hungry

    Votes: 10 29.4%

  • I enjoy to empty myself on the sandwiches (Martha Skidd option)

    Votes: 4 11.8%

  • Other AKA I can’t be bothered thinking of any other options

    Votes: 7 20.6%
  • Total voters
    34
LEEDS

Went in and asked for 2 x hot chocolate at 21.34 as freezing cold and our train was delayed.

The store assistant refused to serve me as "he had cleaned up and was shutting in 5 mins". Whereupon i said "well your loss". He then chased me out and said my languauge was unacceptable. Utterly rediculous service and attitude - wont be using Pumpkin again!

Date of experience: November 2017

There really is a story like this for EVERY branch! @VoR to confirm whether things have improved since then please.
 
The man at the Leeds branch is giving me this:
HvVi.gif
 
Suedey said:
I have no problem with the station but with the staff in the pumpkin cafe, I ordered a cup of tea off a very rude man I found the tea was mainly milk so was cold and weak, I asked the gentleman of I could have a fresh one with less milk when he snapped 'I did ask you how much milk you wanted the first time' he didn't ask me! He then poured the top part off tea away and filled it up with hot water! So I now have a cup of hot water with a bit of milk! It cost me £1.95 for a cup of hot water! I will never make the mistake of using the service again at any station! Very rude man needs a course in customer service!
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£1.95 for a cup of hot water is cheaper than usual, isn’t it, what a lucky man
 
Ag said:
It happened in Leamington Spa station, platform 2. The person who served me didn’t put lead on my latte and I spilled 1/3 of it on my clothes and then she told me that if I don’t like it, then I don’t have to buy coffee from them the next time. So unfriendly and unprofessional. Customers have nothing to do with the fact she hates her job and she shouldn’t spoil costumer’s mood on Saturday morning.
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I can’t tell if this is being poetic, like “there were clouds in my coffee” from You’re so vain, or if they’re saying the staff weren’t attractive

“I mean she wasn’t a troll but she didn’t exactly put lead in my latte if you know what I mean”
 
lolly said:
Disgusting
Absolutely shocking lack of service from Marylyn in Prestons pumpkin on platform 2 .... huge q and marylyn was counting stock ( right next to the till point !) I asked if she could help clear the q as the young lad was struggling making coffees and was told everyone was getting trains and she was busy counting !!!!!

I ended up having to leave my £7 worth of goods as my train pulled up an I had to get on it ! ( and the folk behind me too !) Way to loose business !!

I am a manager in a customer driven environment and know how difficult it can be , but just a little tip for marylyn ... no point counting stock if you are so rude there is no one left to buy it !!!!!!!!!!!!!
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I had to leave £7 worth of goods - a 1960s egg salad sandwich and a Twix
 
SOUTHAMPTON calling

Really bad customer service.

They don’t even have any bag for me to carry the cake in the rainy day.

The worst place I have ever been.

:(
 
NEWTON ABBOT CALLING

What a sad joke and reflection on poor customer service. Yes coffee machine/hot water not available, stupid note to explain stuck on till. Where was the customer care? No kettle, instant coffee? Tea bag in a cardboard cup? No of course not, there must be a H&S or PC reason why we must steer away from trying to help or please our regular customers.
Service is usually crap but today they excelled... making it a superlative "extra crap"
Well done! Keep it up!

Disillusioned
 
lolly said:
NEWTON ABBOT CALLING

What a sad joke and reflection on poor customer service. Yes coffee machine/hot water not available, stupid note to explain stuck on till. Where was the customer care? No kettle, instant coffee? Tea bag in a cardboard cup? No of course not, there must be a H&S or PC reason why we must steer away from trying to help or please our regular customers.
Service is usually crap but today they excelled... making it a superlative "extra crap"
Well done! Keep it up!

Disillusioned
Click to expand...
This person is a cunt, there I said it!
 
Doesn't even deserve one star. Appalling service! One young man working on his own with a huge queue, finally a middle aged woman comes out to help, although she seems annoyed about having to actually work! She has the attitude of a a baboon's anus. No apologies for the delay, shoves food on the counter instead of giving it to customer, no hint of a smile or any kind of politeness, just generally rude. And after all that I got some really awful food!

I would give 0 star if I could. Horrible drinks and one horrible member of staff. If she is the manager I understand why that place is so bad. Reading at the comments below probably talking about that same middle-aged woman.

MISOGYNIST AGEIST SEXIST C--TS! :evil:
 
I say this as someone MIDDLE-AGED obviously. I would find it a tiny bit offensive if it were directed at me but only because I’m still young, lithe and lovely

*very much isn’t*
 
The attempts to improve the Wikipedia are not going well. So far, all that seems to have got past the censors is putting the inverted commas around "manages".
 
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