I have THE most amazing 20 year old apprentice in our office. She's really good at her job and I love her dearly but she has no education whatsoever. What's great about her is how willing she is to learn and how she's trying to better herself. Last week, she bought herself an atlas as she wants to "learn about countries". This morning, I've just overheard a conversation where she's really excitedly talking to another apprentice and said "I know all the continents now! Except the snowy ones, I can't work them out." This is after last week's "And I can't believe Madagascar is a country and not just a film!" (!!)