A
AGinAg (37)
Guest
Morning fairies

That's disgraceful from Direct Line. When Ridley passed away I rang Sainsburys Insurance up and then just stopped everything there and then and they automatically refunded me the rest of the month I'd already paid for a week or so later.I've got my appointment booked with the nurse at the doctor's for my South Africa vaccinations next week
Also, I called Direct Line when Heathcliff died to tell them I needed to cancel his policy, because he died. I then cancelled the direct debit.
Yesterday I received a letter saying I cancelled the DD too early as I had to give 30 days notice to cancel, and therefore owed them money.
Sorry that my dead cat didn't give me 30 days notice of dying![]()
I was shocked when I got the letter. This is it. I have friends who work in insurance who are all disgusted.That's disgraceful from Direct Line. When Ridley passed away I rang Sainsburys Insurance up and then just stopped everything there and then and they automatically refunded me the rest of the month I'd already paid for a week or so later.
I'd be tempted to ring them and query why you have to pay for insurance when your pet was dead. You rang and informed them at the time and this is all very upsetting and feels like they're just trying to screw more money out of you. Lay it on thick. Tell them that you will be telling all of your friends and family about this. Hopefully you'll get somebody sympathetic who can write it off.I was shocked when I got the letter. This is it. I have friends who work in insurance who are all disgusted.View attachment 21691
I am wondering if I should write to them as I think I'll cry if I call them. But I'm rubbish at stuff like thisI'd be tempted to ring them and query why you have to pay for insurance when your pet was dead. You rang and informed them at the time and this is all very upsetting and feels like they're just trying to screw more money out of you. Lay it on thick. Tell them that you will be telling all of your friends and family about this. Hopefully you'll get somebody sympathetic who can write it off.

Crying's good on the phone! It shows them just how upset you are and makes them more likely to see your point of view.I am wondering if I should write to them as I think I'll cry if I call them. But I'm rubbish at stuff like this![]()
I've got my appointment booked with the nurse at the doctor's for my South Africa vaccinations next week
Also, I called Direct Line when Heathcliff died to tell them I needed to cancel his policy, because he died. I then cancelled the direct debit.
Yesterday I received a letter saying I cancelled the DD too early as I had to give 30 days notice to cancel, and therefore owed them money.
Sorry that my dead cat didn't give me 30 days notice of dying![]()
Daily photos like this please!!